Terms and Conditions

Terms of Service

Updated as of July 28, 2021

  1. Our warranties


Imagine Translations offers explicit guarantees on quality and delivery times.

Imagine Translations offers explicit guarantees on quality and delivery times. If you are not satisfied with a job, another version of the job will be proposed in the shortest possible time. If this second option also contains errors, you will be entitled to a partial or full refund. Below, you will find the conditions and procedures for expressing your dissatisfaction with a work.

In the event that the delivery is made with a delay of more than one third of the established deadlines and in the event that the delay is directly or exclusively attributable to Imagine Translations, we will refund up to 100% of the amount of the work.



  1. General terms and conditions of sale

These general terms and conditions of sale apply to all work undertaken by Imagine Translations for its clients.

Any request must be accompanied by an order including the price agreed upon by the parties. This order must be sent by traditional mail or by email to support@imaginetrans.com This is a step without which we reserve the right not to start work.

The technical texts shall be accompanied by reference documents provided by the customer or by drawings or plans that allow a better understanding of them.

In the event that a customer cancels an order, the work already completed will be invoiced at 100% and the work that has been suspended will be invoiced at 50%.


Unless otherwise specified, invoices must be paid within 5 working days of issue.


Any case of delay in payment or non-payment will result in the immediate demand for payment of the full amount due by the client, without prior warning or any other formality. Imagine Translations reserves the right to request interest calculated according to the official interest rate of the United Mexican States in effect on the date on which payment should have been made. In any case, the client shall reimburse the expenses incurred by Imagine Translations for the resolution of the dispute.

In case of late payment, orders in progress will be suspended.


In no event shall Imagine Translations be liable for work that is not stylistically satisfactory. Especially in the case of advertising material, the services of Imagine Translations are limited, unless expressly requested otherwise. Imagine Translations is not obliged to write the text in an advertising style other than that used in the original text. Our liability, in any case, is limited to the amount of the invoice.


Any complaint will only be considered if it is received by registered letter with acknowledgement of receipt and, at the latest, within seven days after the total or partial delivery of the work(s). Any complaint must be accompanied by the original documents, the contested work(s) and a letter of explanation. Once this period of time has elapsed, the work shall be deemed to be correct.

In the event that the client is not satisfied, i.e. in the event that a complaint has been filed within the established time limit, Imagine Translations undertakes, at its own expense, and within a time limit equivalent to one third of the time established for the order plus 24 hours, to deliver a new version of the work complained about. The quality of the work will be assessed on the basis of the latter document in order to establish, in Imagine Translations’ opinion, the amount of the refund.


Imagine Translations cannot be held responsible for delays caused by malfunctioning fax, modem, e-mail or any other postal or terrestrial means, which it cannot directly control.

In the event of delivery with a delay of more than one third of the established deadlines, and in the event that such delay is directly and exclusively attributable to Imagine Translations, Imagine Translations shall be entitled to a reimbursement, to be defined by the parties, in the amount of up to 100% of the work delivered late.

In no case shall defects in any part of the work delivered call into question the overall work. Imagine Translations reserves the right to make modifications in such a case.


Only agreements adopted in writing between the parties will be taken into consideration. The competent court is the one established by Mexican law. In case of non-payment, any representation or partial or total reproduction of such work shall be unlawful. Imagine Translations reserves the right to request from a client using unpaid material immediate payment for the work and, if applicable, compensation for royalties.

  1. Responsibility

Imagine Translations or its respective suppliers make no warranties or conditions whatsoever in connection with the services offered, including any warranties and conditions of merchantability, fitness for a particular purpose, title and non-infringement of other rights. In no event shall Imagine Translations or its suppliers be liable for any special, indirect or consequential damages, or any damages of any other kind arising from loss of right of use, loss of information or loss of profits, whether resulting from breach of contract, negligence, or any action arising out of or in any way connected with the performance of Imagine Translations itself.


  1. Prices

All our products are priced in U.S. dollars.



With respect to product fees, the user will be charged the fees set forth in the corresponding section, as offered on the website. The rates include the value added tax as provided by the applicable laws in the United Mexican States (16%).

In addition to the purchase price, Buyer shall be responsible for paying all taxes arising, including value added, excise, use, privilege, ad valorem, customs and any other similar taxes, levies, fees or charges, imposed or increased. under any law, rule, ordinance or regulation of any municipal, state, federal, international or any other nation with respect to the goods sold to Customer or any part, component or material contained therein, including the importation, processing, distribution, sale or export of raw materials, parts or manufactured products.

Buyer shall also be responsible for any additional expenses incurred by Seller as a result of obligations imposed by municipal, state, federal, international or any other nation’s laws governing labor rates and costs of production of goods. In the event Seller, for any cause whatsoever, becomes obligated to pay such taxes, Buyer shall, upon request, immediately reimburse Seller for such amounts. Buyer shall furnish, upon Seller’s request, any tax exemption certificate.

In addition, to the extent required by applicable laws in each country, users agree to send us duly completed tax forms to enable us to make all required filings with the tax authorities.

Change of Fees. We may change the rates and/or introduce new charges in addition to the rates at our sole discretion upon thirty (30) days written notice to you.

Notwithstanding the foregoing, we may increase rates, immediately and with contemporaneous notice.

Payment The price of the products shall be paid in advance by credit card or other method of payment accepted on the Website.