Return & Refund Policy

Thanks for shopping at Imagine Translations.

If you are not entirely satisfied with your purchase, we’re here to help.

 

Returns

 

You have 30  calendar days to return an item/service from the date you received it in case you are not completely satisfied with the translation received.

 

To be eligible for a return, your service/translation must be unused and should not be used or active in any website, legal document, or document currently used.

Your item needs to have the receipt or proof of purchase.

 

Refunds

 

Once we receive your item, we will inspect it and notify you that we have received your refund request.

We will immediately notify you on the status of your refund after inspecting the matter.

If your refund is approved, we will initiate a refund to your credit card (or original method of payment).

 

You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

 

Contact Us

 

If you have any questions on how to request a refund from your service, contact us at: Sierra Gorda 36, Int. 305, Lomas de Chapultepec 8va Sección, Miguel Hidalgo 11000, CDMX, México, info@imaginetrans.com