Privacy Policy

Imagine Translations, a Mexican company with registered office Sierra Gorda 36, Int. 305, Lomas de Chapultepec 8va Seccion, Miguel Hidalgo 11000, Mexico City, (hereinafter, Imagine Translations) -in compliance with the requirements established by Mexican law- respects and protects the privacy of the users of the website referred to as the domain name. www.imaginetrans.com and makes every possible and proportional effort not to prejudice the rights of its users.

The purpose of this privacy policy is to help users understand the procedures Imagine Translations uses in the area of privacy, including what personal data is collected, why it is collected, how it is used, how it is protected, and what individual rights users have.

This privacy policy shall not apply in terms of privacy, information and other practices by third parties, including third parties that operate websites or services to which the site refers. www.imaginetrans.com. Our liability in this respect is therefore excluded.

. Our liability in this respect is therefore excThis privacy policy will apply to all personal data that Imagine Translations acquires or processes when users interact with the webluded site. www.imaginetrans.com. This privacy policy will apply to all personal data that Imagine Translations acquires or processes when users interact with the website. This privacy policy will apply to all personal data that Imagine Translations acquires or processes when users interact with the website.

Imagine Translations also processes personal data in areas other than the site. www.imaginetrans.comwhich require other privacy policies.

General information about data processing

In this privacy policy, the term “personal data” means information that relates to users. It allows us to identify users, either directly or in combination with other information in our possession.

General Site Users

Imagine Translations processes users’ data based on their consent. By using or consulting the Imagine Translations site users explicitly accept this privacy policy and consent to the processing of their personal data in relation to the purposes and methods described below, including disclosure to third parties, if necessary, for the provision of the service. The provision of data and, consequently, consent to its collection and processing is optional. The user may withhold consent, and may revoke the consent given at any time. However, it is possible that the refusal of consent may make it impossible to provide certain services, and the browsing experience on the site may be affected.

Customers

Imagine Translations will make every effort, in accordance with the electronic modality of the service, to maintain the utmost confidentiality in the provision of the services. All texts, the nature of the work performed, the client’s personal data communicated for translation purposes and any information transmitted by the client to Imagine Translations will be subject to the strictest confidentiality, and the personal data collected will be treated in accordance with the provisions of Mexican law.

In particular, Imagine Translations will use the information provided for the performance of the contract (and for the possible implementation of pre-contractual measures) and such information may not be disclosed publicly or to third parties without the prior written consent of the client, except to its authorized employees or to its authorized subcontractors, in case their operational or consultative intervention requires knowledge of such information. The foregoing warranties shall not apply if Imagine Translations is required by law to disclose such information, or in the event that such information is, or becomes, part of the public domain whether or not Imagine Translations discloses it. Similarly, in cases where the vital interests of the data subject or another natural person require the processing of personal data, or where the processing is necessary for the protection of a legitimate interest of Imagine Translations or a third party that outweighs the rights of the data subject.

Suppliers and collaborators

The personal data of our suppliers and freelancers (suppliers, translators, interpreters, graphic designers, affiliates, consultants, etc.) will be treated as strictly confidential. The only information that will be communicated to third parties will be the information published on our site, such as user name, mother tongue, work experience and studies. Other information such as first name, last name, date of birth, address and telephone number will be processed only by Imagine Translations and its authorized suppliers (i.e. accountants, banks, etc.) solely for the purpose of maintaining a proper working relationship and complying with any legal obligations.

III. Automatically Collected Information Web Browsing Data

As with all Web sites, this site also uses log files in which information about user visits is automatically collected and stored. The information collected may include the following:

Internet Protocol (IP) address

Browser type and device settings used to connect to the site

Name of Internet Service Provider (ISP)

Date and time of visit/application             

Number of clicks, if any

Method used to send the request to the server

File size obtained in response

Digital code indicating the status of the response given by the server.

Other parameters related to the operating system and the user’s computing environment

The above-mentioned information is automatically processed and collected on an exclusively aggregated basis for the purpose of verifying the correct functioning of the site, as well as for security purposes. For security purposes (spam filters, firewalls, virus detection), the automatically recorded data may also include personal data such as the IP address (that which uniquely identifies, at least at that moment, the originating host), which could be used – in compliance with the legislation in force on this matter – to block attempts to damage the site, harm other users, the performance of malicious activities and activities constituting a crime. This type of data is used to protect the site and its users.

The data indicated are used for the sole purpose of obtaining anonymous statistical information on the use of the website and to control its correct functioning. The data are therefore deleted immediately after processing. Data used for security purposes (blocking attempts to damage the site) will be kept for seven days.

Cookies Use

Definition of cookies

A cookie is a small text file sent to the browser by the website visited and stored on the hard drive of the user’s computer. If you connect to the website again, the cookies are read and recognized again by the website that sent them. While visiting a website, you may receive cookies from a third-party website (so-called “third-party cookies”), such as, for example, links to web pages of other domains.

Cookies can be used for different purposes, such as allowing a website to recognize a user’s device, or to monitor sessions and store specific information about users accessing the server.

Types of cookies

Technical cookies are necessary for a website to function properly and for a user to make use of a service.

Functional cookies are used to facilitate navigation on the website, to store selected settings and to provide personalized functions.

Analytical cookies are used on websites to collect information about usage habits, pages visited and any errors that may occur during navigation. These cookies do not collect information that can identify the user’s computer. All information collected by these cookies is aggregated and therefore anonymous.

By using the site, the visitor expressly consents to the use of cookies.

Disable cookies

Cookies are associated with the browser and can be disabled at any time directly from the browser; in this way, you can refuse or deny consent to the use of cookies. Please note that disabling cookies may prevent the correct use of some of the site’s functions.

Third party Cookies

This site also acts as an intermediary for third-party cookies, which are used to provide additional services and features to users. These also enhance the user experience of the site through utilities such as social media buttons or videos. This site has no control over third-party cookies, which are managed entirely by third parties. Consequently, information about the use of these cookies and their purpose, as well as how to disable them, is provided directly by the third parties on the pages listed below.

DMP

Cookie name: 3rdplace

Purpose: 3rdPlace offers profiling and advertising services based on the behavior and interests of online users.

Type: third parties

Duration: permanent

Consent: required

Additional information: the privacy policy and the possibility to disable tracking are available at the following url: https://thirdplace-pixel.appspot.com/policy/

Social networks

This website also incorporates plugins or buttons for social networks, in order to allow you to easily share content from your favorite social networks. These plugins are programmed not to install cookies when users access the page in order to safeguard the privacy of users. Cookies can only be installed, if so established by the social networks, when the user makes an effective and voluntary use of the add-on. Please note that, if the user browses the website while connected to the social network, he/she will have already consented to the use of cookies transmitted through this site at the time of registration with the social network.

The collection and use of data obtained through the plugins are regulated by the respective privacy policies of the social networks, to which reference should be made.

Facebook

Twitter

LinkedIn

Google+

Newsletter and e-mail

Users may receive e-mails from Imagine Translations for various reasons, such as order confirmation or Newsletter subscription confirmation, or to receive information about Imagine Translations’ services. In addition, in order to optimize and tailor our offers, we keep track (e.g. with a so-called “tracking pixel”) of whether an e-mail has been opened and which links in the e-mail have been clicked. We use this data to be able to send and adapt the content of the Newsletter to the Customer.

The user can refuse this type of treatment by accessing the following address www.imaginetrans.com where, for example, you can modify your online profile, unsubscribe from our Newsletter or contact the data controller at the address below.

VII. Transfer of data to other countries

This site may share some of the data collected with services located outside the Mexico area. In particular with Google, Facebook and Microsoft (LinkedIn) through social plugins and Google Analytics.

VIII. Security measures

This site treats user data in a lawful and appropriate manner, and takes appropriate security measures to prevent unauthorized access, disclosure, modification or unauthorized destruction of data. The processing is carried out through the use of computer or electronic tools, using appropriate organizational, technical and administrative measures for the protection of personal data within our company, based on criteria strictly related to the stated purposes. However, it is not possible to guarantee that the data transmission and storage system is 100% secure. Users who have reason to believe that their interactions with us are no longer secure are kindly requested to inform us of the problem immediately.

In addition to the Data Controller, in some cases other parties involved in the operation of the website may have access to stored personal data (administrative, sales, legal department and system administrator staff) or external parties (such as technical service providers, couriers, hosting providers, IT companies and communication agencies) who, if necessary, may be appointed by the Data Controller to process personal data.

Users’ personal data will be kept for as long as necessary or permitted, depending on the purposes for which they are collected. The criteria adopted to determine the storage periods are as follows: (i) the period of time during which users regularly use the site. www.imaginetrans.com(ii) the need to comply with a contract or legal obligation to which we are subject; (iii) the opportunity to retain the data in light of our legal position (e.g., with respect to deadlines, disputes, or regulatory compliance controls).

User Rights

In accordance with the laws of the United Mexican States, the user may, in the manner and within the limits established by the legislation in force, exercise the following rights in relation to his personal data:

Request confirmation of the existence of personal data concerning him/her (right of access).

To know its origin

Receive intelligible communications

To have information on the criteria, methods and purposes of the treatment.

Request the updating, rectification, integration, cancellation, transformation into anonymous form or blocking of data processed in violation of the law, including those that are no longer necessary for the achievement of the purposes for which they were collected.

In cases of consent-based processing, receive any support at cost for data about you provided to the data controller, in a structured and readable form, completed by a data processor, and in a format commonly available on electronic devices.

Right to lodge a complaint with the competent supervisory authority

As well as, more generally, to exercise all the rights recognized by the legal provisions in force.

Applications should be addressed to support@imaginetrans.com. In particular, the user can exercise his or her rights in relation to the processing of personal data by accessing the site www.imaginetrans.comFor example, by changing your online profile, or unsubscribing from our Newsletter, or by contacting the data controller at the above address. We will respond to the request in accordance with applicable laws. Users are invited to indicate in their request which personal data they wish to change, to inform us whether they prefer that we delete such data from our database, or to specify the limitations they wish to impose on our use of their personal data. It is important to note that we may need to retain certain information for registration purposes or to complete user-initiated transactions prior to requesting a change or deletion.

Special information for parents

The site www.imaginetrans.com is not intended for children, as required by applicable law, and we do not knowingly collect personal information from minors. However, Imagine Translations is committed to complying with the provisions of the law when they require a parent’s or guardian’s authorization to collect, use or disclose personal information from minors. We are committed to protecting the privacy of children and encourage parents and guardians to play an active role in their children’s online activities and interests.

If a parent or guardian becomes aware that a minor has provided us with his or her personal data without his or her consent, we invite him or her to contact us at our service center. support@imaginetrans.com. If we become aware that a minor has provided us with your personal information, we will delete it from our files.

Responsible for the treatment

The data controller – is Imagine Translations, Sierra Gorda 36, Int. 305, Lomas de Chapultepec 8va Sección, Miguel Hidalgo 11000, Ciudad de México, CDMX, which can be contacted at the following e-mail address: support@imaginetrans.com